FAQs

Frequently Asked Questions

I want something custom made. Can you do this?

Custom orders are always welcome and encouraged! If you see a piece that you like but have a
different stone or design in mind, or if you see a necklace and want a matching ring or earrings,
please let me know and I would be happy to work with you and come up with a design that is
tailored to what you are looking for. There are so many possibilities so please do not hesitate to
contact me!

What forms of payment do you accept?

Metallo Bianco accepts payments through PayPal . If you do not already have a PayPal account, it
is very easy to sign up and it is free!

Is my credit card information secure?

Yes, be please confident great security measures have been taken to ensure all of your credit card
transactions are secure. If you are still uncertain about placing your order via the Internet, I
encourage you to email me with your order and arrange to pay using another method.

How can I check the status of my order?

If you have any questions regarding an order you have placed, please email me at
cas@metallobianco.com

I purchased an item and now it is on sale, can you refund the difference?

Items will occasionally go on sale, however I cannot refund the difference after you have placed
your order. You may return the items, within 30 days from the date of shipping, for a refund or
store credit.

How long will it take to process the refund or credit?

All returns will be processed after the product has been received and inspected. You will be
notified by email once we have processed your refund. I can only issue refund through your original
method of payment. You can expect to see the refund on your credit card statement in one to two
billing cycles.

I purchased an item from you and it broke. Can I send it back for repair?

I would be happy to repair an item for you at any time. To make arrangements for the repair,
please email me at cas@metallobianco.com